Email and Phone Hotline Agent – working remotely from home
Job Description: Why you and why us?
We are looking for smart, friendly people who genuinely care about providing seamless assistance to British nationals living in France, helping them to successfully submit their online application for a French residency permit. Agents are fully trained in taking calls and answering emails from British nationals.
Essential Functions: The nuts and bolts
Listen carefully and identify the British Nationals’ questions and concerns regarding their application for a French residency permit
Provide information relating to the procedure for the residency permit online application and the criteria set out by the French government
Identify actions to be taken by British Nationals to prepare the submission of their residency permit application
Analyse the problems faced by British Nationals which prevent them from submitting their application for a residency permit and review solutions
Build a positive rapport with people from different walks of life
Ensure consistent and high-quality ownership of each contact
Emphasize our assistance to British Nationals: because we care
Qualifications: What you need to apply
Registered as a “micro-entreprise” in France (up-to-date documentation will be requested)
Previous customer service experience, ideally in a performance-based environment
Strong ability to communicate both verbally and in writing with capable data entry skills
Effective problem-solving ability
Important Facts: must have these for consideration
Available to work 25 hours / week, 1 shift per day, adapting to different working hours
This position is associated with 2 shifts of 5 hours: 8h to 13h and 14h to 19h
Savvy with technology
Must have a computer with high internet speed
Who we are: the Franco British Network
We are the Franco British Network (FBN), a small and young not-for-profit association, based in the Dordogne. We have been given a funding grant by the UK Government to support the British Nationals of the Dordogne to apply for residency.
Please send your details or CV to: firstname.lastname@example.org by 05/06/2020.